This presentation was presented at Scale8x in Los Angeles in February, 2010. It was primarily a vent piece highlighting the way that you can never win when running benchmarks and you can never win when publishing benchmarks.
Appropriate support frameworks are considered by some to be one of the fundamental building blocks for widespread acceptance of Open Source Software in the wider corporate community. Provision of support for Open Source Software can be achieved in a sustainable manner by maintaining a strong focus on the Open Source Community and working with the Community.
There are a number of possible frameworks that implement support within an Open Source Environment, each with distinct benefits and drawbacks. In most cases all can provide suitable levels of support within their defined limitations. Examination is made of the current state of the Open Source support market, presenting a number of currently existing support providers.